Terms and Conditions of Sale (TCS)

1. Purpose and Scope of Application

These Terms and Conditions of Sale (hereinafter referred to as the “TCS”) define the contractual rights and obligations between the user and the company Lindma, a company governed by Cypriot law and the publisher of the website SmartReverse.ai. SmartReverse.ai provides automated reverse search services for public information based on input data such as:

• Phone numbers
• Email addresses
• First and last names
• Image Search / Reverse Image Lookup
• VIN Lookup / Vehicle History Report

These services rely exclusively on OSINT (Open Source Intelligence) techniques and artificial intelligence algorithms that extract and cross-reference publicly available data from the web (websites, open databases, forums, social networks, etc.). No confidential, protected, or surveillance-derived data is collected or exploited by the site.

The services offered are intended for personal, lawful, and informational use. By accessing our platform, the user acknowledges having read, understood, and accepted these TCS, as well as the SmartReverse.ai Privacy Policy and Cookie Policy.

For the purposes of these General Terms and Conditions, the following terms shall have the meanings set forth below:

Image Search / Reverse Image Lookup

Means the service offered by SmartReverse allowing a user to upload an image in order to analyze its occurrences, contexts of publication, metadata, and potential matches, based on publicly accessible sources and licensed data. This service is provided strictly for informational and analytical purposes.

VIN Lookup / Vehicle History Report

Means the service enabling the generation of a vehicle history report based on a vehicle identification number (VIN/REG/license plate) or equivalent data, using information obtained from authorized third-party providers, public databases, and licensed sources. The reports are provided for informational purposes only.

Content / Reports / Results

Means all information, data, analyses, reports, visualizations, search results, and outputs generated or made available through the Services, including Image Search and VIN Lookup reports.

Cached Reports / Reports History

Means the functionality allowing the temporary and secure storage of certain reports previously generated by the user, solely for the purpose of enabling subsequent access thereto, under the conditions set forth herein.

Public Sources / Licensed Data

Means information obtained from legally publicly accessible sources (OSINT), as well as data obtained from authorized third-party providers, subject to their own contractual terms and limitations.

1.a IMAGE SEARCH / REVERSE IMAGE LOOKUP SERVICE

The Image Search service is provided exclusively for informational purposes. It enables the analysis of images uploaded by the user based on publicly accessible sources and licensed data. SmartReverse does not provide facial recognition services, identity verification, device surveillance, real-time tracking, geolocation, or monitoring of individuals. The service does not allow for the definitive identification of a natural person.

The results may be incomplete, inaccurate, or outdated and are not provided in real time. SmartReverse makes no representations or warranties as to the completeness, accuracy, or timeliness of the results. Uploaded images are processed in an automated manner and may be temporarily stored for the technical needs of the service, then automatically deleted within a limited timeframe in accordance with the Privacy Policy.

The user represents and warrants that they have all necessary rights, authorizations, and lawful bases to upload and analyze any image through the service. The user agrees not to use the Image Search service for any unlawful, abusive, defamatory, intrusive, harassing, stalking, or malicious disclosure of personal information purposes. SmartReverse disclaims any liability with respect to the user’s use of the results provided.

1.b VIN LOOKUP / VEHICLE HISTORY REPORT SERVICE

The VIN Lookup service provides vehicle history reports strictly for informational purposes. SmartReverse is neither a certification body, nor an administrative authority, nor an automotive expert. VIN reports are generated using data supplied by authorized third-party providers, including public databases and licensed sources. Such data may be incomplete, non-exhaustive, delayed, or inaccurate, notably due to delays or lack of updates from certain sources.

SmartReverse does not guarantee the absence of accidents, damage, theft, fraud, nor the administrative or mechanical compliance of any vehicle. VIN reports do not constitute an expert appraisal, a legal validation, or a substitute for an independent vehicle inspection.

The VIN Lookup service must not be used for decisions relating to credit, insurance, employment, housing, financing, regulated resale, or any other decision governed by applicable law. Once a VIN report has been generated, it shall be deemed delivered. VIN reports are non-refundable, even in the event of partial or missing data.

2. Acceptance and Terms of Use

2.1 Acceptance of the TCS

Any use of the SmartReverse.ai services constitutes full, unconditional, and irrevocable acceptance of these TCS. If you do not agree to these terms, you are not authorized to use our services.
The user confirms that they are of legal age, possess the legal capacity to use such services, and act for lawful purposes only.

2.2 Authorized Use and Limitations

The user agrees to use the services:

• Solely for lawful, informational, or legitimate personal investigative purposes;
• In full compliance with the laws applicable in Cyprus, the European Union, and their own country of residence;
• Without infringing on the rights of third parties, their privacy, reputation, or any other fundamental freedoms.

The use of SmartReverse.ai is strictly prohibited for:

• Collecting or disseminating data for purposes of harassment, identity theft, blackmail, surveillance, or fraud;
• Automating large-scale searches or misusing the site's functionalities (scraping, resale, etc.);
• Processing sensitive data as defined under the GDPR (e.g., sexual orientation, political opinions, health information, religious beliefs, etc.).

Lindma reserves the right to suspend or terminate access to the services for any user who fails to comply with these rules, without prior notice and without refund.

2.3. Dispute Resolution

Consumers benefit from all rights granted to them under the mandatory provisions of the law applicable to their contract, praticularly regarding remedies and dispute resolution.

Nothing in these General Terms and Conditions of Sale is intended to, or shall have the effect of, imposing a mandatory arbitration procedure on a consumer that would limit or exclude the rights guaranteed to them by applicable legislation.

Consumers may exercise avaible remedies and bring actions before competent courts in accordance with the applicable rules of jurisdiction.

Where a statutory or regulatory out-of-court dispute resolution mechanism applies, SmartReverse.ai shall provide consumers with the necessary information regarding such mechanism.

2.4 Management of Disputes and Contractual Arbitration Procedure

A. Mandatory Amicable Phase Prior to Any Action

Before initiating any formal or judicial proceedings against the company Lindma, you agree to make a genuine attempt to resolve any dispute amicably by first contacting our customer service department.

To do so, please send us an email at: [email protected]

Our team will use its best efforts to respond to your claim in a clear, prompt, and fair manner.
If no agreement is reached within a reasonable period, you must send the Company a written notice of claim, by registered mail or email, containing the following elements:

• Your complete identity (full name, first name, and account-related email address);
• A detailed description of the dispute or the circumstances giving rise to the claim;
• The legal or contractual basis of your request;
• The precise details of the relief sought, including any monetary compensation claimed on an individual basis.

The notice must be addressed to:

Lindma – Legal Department
Address: [to be defined], Cyprus
[email protected]

B. Waiting Period and Mandatory Standstill

No legal action or arbitral procedure may be initiated until the expiration of a 60-day period from the receipt of the written notice of claim mentioned above. This period is mandatory in order to allow the Company sufficient time to propose an amicable resolution.

C. Recourse to Private and Confidential Arbitration

In the absence of amicable resolution within the 60 days, any dispute or claim relating to the Services, the Terms, or any contractual relationship with the Company shall be finally settled by individual arbitration, conducted confidentially, bindingly, and exclusively. The arbitration shall take place in Cyprus (unless otherwise expressly agreed in writing between the parties) and shall be administered in accordance with the arbitration rules of the Cyprus International Arbitration Centre or an equivalent arbitration body designated by the Company. The language of the proceedings shall be English.

D. Express Waiver of Class Actions and Jury Trials

To the fullest extent permitted by law:

• You expressly waive any right to participate in a class action, representative action, or consolidated proceedings with other users;
• You further waive any right to a jury trial or proceedings before a court of law.

Each party undertakes to assert its rights on a strictly individual basis.

2.5 Governing Law and Competent Court

These Terms shall be governed by and construed in accordance with the laws of the Republic of Cyprus; without regard to conflict of law principles.

However, the provisions relating to arbitration shall be governed exclusively by the Cyprus International Arbitration Law. Unless otherwise mandatorily provided under the law of your country of residence, any action not subject to arbitration must be brought exclusively before the courts located in Nicosia, Cyprus , to which the parties confer exclusive jurisdiction.

2.6 Private Arbitration – Binding Procedure

Any dispute, controversy, or claim arising out of or in connection with these Terms or the use of the Services including those relating to their interpretation, formation, performance, termination, or validity shall be finally resolved by individual, confidential arbitration.

Procedural Deadlines Applicable to Arbitration:

• Case preparation: within 90 days of the notification of the arbitration request;
• Opening of the hearing: within 120 days of the arbitration request;
• Maximum hearing duration per party: 2 days (presentation + cross-examination);
• Deliberation and reasoned decision: within 45 days after the close of hearings or filing of post-hearing briefs.

The arbitrator shall be contractually bound to respect these deadlines. Failure to comply with such deadlines shall not invalidate the award but may justify procedural measures (such as fines, exclusion of evidence, or other sanctions).

3.1 Nature of the Services and Formation of the Contract

3.1.1 Immediate Access to Digital Services and Right of Withdrawal

The services offered by SmartReverse.ai are digital services accessible following payment confirmation.

Where applicable law provides for a right of withdrawal for the consumer, the performance of the service prior to the expiry of the statutory withdrawal period is subjet to the conditions and consents expressly required by such law.

Nothing in these General Terms and Conditions of Sale is intended to depreve the consumer of any mandatory statutory right to which they are entitled under applicable law.

The exercise of the right of withdrawal, where applicable, is without prejudice to the user's right to terminate their subscription in accordance with the provisions governing termination and automatic renewal.

3.1.2 Formation of the Contract and Legal Validity

The contract is deemed validly concluded between the user and the publishing company Lindma (a company incorporated under Cypriot law) as soon as:

• The user confirms the order through an effective payment;
• The user ticks the consent box for these Terms and Conditions, which constitutes an electronic signature within the meaning of
  Article 25 of Regulation (EU) No. 910/2014 (eIDAS) and Article 1367 of the Civil Code.

The user expressly acknowledges that this dual act (payment + acceptance of the Terms) constitutes a legally binding and enforceable contract, which cannot be invoked to dispute the nature, delivery, or liability of the service.

3.2 Description of OSINT Services, Legal Framework, and Exclusions of Liability

3.2.1 Services Provided: OSINT + AI on Public Data

SmartReverse.ai provides its users with access to reverse lookup tools enabling the retrieval of publicly available information based on:

• A name and surname,
• An email address,
• A telephone number.

The system relies on:

• Strictly lawful OSINT techniques, i.e., passive, non-intrusive, non-confidential collection from publicly open sources (forums, search engines, open-access databases, open social networks, etc.);
• An AI-based algorithmic engine that processes, cross-references, and prioritizes such sources to generate intelligible and structured results for the user.

No private, confidential, password-protected, consent-based, intrusive, or surveillance-derived sources are ever used.

3.2.2 Data Processing and GDPR Compliance

The services provided are designed to fully comply with the GDPR, the ePrivacy Directive, and national data protection laws (including Cypriot and European legislation):

• No sensitive data (within the meaning of Article 9 GDPR) is processed;
• No behavioral analysis, individualized profiling, or unsolicited personal inference is carried out;
• No personal data is retained, reused, or transferred after the service is delivered. Each request is processed within a single, ephemeral session, without storage;
• The user remains solely responsible for the final use of the results and undertakes never to use them for unlawful, discriminatory, malicious, or unauthorized commercial purposes.

The technical architecture of the service is designed in full compliance with the principles of privacy by design and by default, and does not rely on any disproportionate or unlawful processing of personal data.

3.3 No Guarantee of Results – Limitation of Liability Clause

3.3.1 Results Random by Nature

The results provided by SmartReverse.ai depend on the availability, accuracy, and visibility of public data at the time of the query. Consequently:

• No guarantee of results, completeness, or relevance is given to the user;
• Payment grants access to a technical process, not to any specific or predetermined outcome.

3.3.2 Disclaimer of Liability

The company Lindma disclaims all liability in the event of:

• Inaccurate, outdated, or unavailable data;
• Complete absence of results;
• Illegal or abusive use by the user.

The service is provided “as is”, for strictly informational and exploratory purposes only. It may not be used as formal evidence, legal instrument, or surveillance tool.

3.4 GDPR Compliance and Absence of Sensitive Data Processing

SmartReverse.ai, operated by the company Lindma, applies strict compliance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679) as well as Cypriot personal data protection legislation, integrating from the outset the principles of:

• Data minimization: no data is collected beyond what is strictly necessary for the technical provision of the service;
• Purpose limitation: the tool executes a one-time search, explicitly requested by the user, on publicly accessible lawful data, without profiling or subsequent reuse;
• Minimal retention: no personal data resulting from queries is stored, retained, reused, or cross-referenced by SmartReverse.ai beyond the user’s active session.

SmartReverse.ai does not collect, process, or analyze any sensitive personal data within the meaning of Article 9 GDPR, including data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic or biometric data, health data, or data relating to a person’s sex life or sexual orientation.

SmartReverse.ai has no control over the accuracy, availability, or deletion of data originating from third-party public sources. Any request for rectification or deletion must be addressed directly to the original site or platform that published the information.

3.4.1 Consent, Public Data, and Data Subjects’ Rights

SmartReverse.ai processes exclusively information freely accessible to the public, without direct collection or enrichment of personal data from private, protected, or confidential sources.

The user is informed that:

• Data displayed via SmartReverse.ai comes exclusively from open third-party sources (search engines, directories, forums, publicly accessible social networks, public databases, etc.);
• No information is modified, enriched, merged, or retained by SmartReverse.ai beyond the time necessary to execute the query;
• SmartReverse.ai is not responsible for the creation, accuracy, or persistence of the data appearing on such sources.

Rights of data subjects (GDPR – Articles 15 to 21)

Any person identified in a result generated by a query may exercise their rights (access, rectification, objection, erasure, restriction of processing) directly with the original source that published the information.

3.5 Service Security, Abuse Prevention, and Confidentiality

SmartReverse.ai implements technical, contractual, and organizational measures to ensure the security, legality, and integrity of its services.

3.5.1 Proactive Monitoring and Detection of Abusive Use

• The site automatically monitors suspicious queries, abnormal use of the tool, and any conduct contrary to the Terms or the law (including attempts at scraping, bulk identifier submissions, automation, etc.).
• In the event of detection of abnormal or non-compliant activity, the company Lindma reserves the right to restrict, suspend, or terminate the relevant account without prior notice, and to inform the competent authorities if necessary.

3.5.2 Usage Limitation and Moderation

• To ensure fair use, a reasonable cap on the number of searches may be applied per user account over a defined period (per hour, per day, per week), depending on the subscription plan.
• Any attempt to circumvent such limit is strictly prohibited.

3.5.3 Access Security

• Access to the services is restricted to authenticated users and protected by technical mechanisms in line with security standards (HTTPS protocol, session timeouts, abnormal IP detection, etc.).
• Login information (email address, credentials, connection logs) is processed confidentially in accordance with the GDPR.

3.5.4 Commercial Confidentiality and Non-Disclosure

• SmartReverse.ai does not engage in any resale, transfer, exchange, or monetization of data resulting from searches or user activity.
• Information generated remains strictly confidential and is accessible solely to the user who initiated the query, during the active session.
• No data is subject to secondary processing, enrichment, redistribution, or commercial storage.

3.6 Limitations of Liability and Warranty Clause

3.6.1 Disclaimer of Liability of SmartReverse.ai

SmartReverse.ai, operated by the company Lindma, acts solely as a technical intermediary service provider. The Company does not guarantee the accuracy, completeness, or permanent availability of the results provided, which originate from publicly accessible sources via a third-party API specialized in OSINT processing.

Accordingly, the liability of SmartReverse.ai shall not be engaged in the following cases:

• Failure of service execution due to external or independent causes;
• Partial, outdated, inaccurate, or erroneous results from public sources;
• Illegal, fraudulent, or diverted use of the results by the end user;
• Legal or personal repercussions arising from misinterpretation, disclosure, or misuse of the data;
• Any indirect, intangible, or consequential damages (financial, reputational, litigation-related, etc.).

As a technical intermediary that neither manipulates nor retains the data, SmartReverse.ai cannot be considered a content provider, and shall not be held liable for the content transmitted through the third-party provider’s API.

3.6.2 Legal Warranty of Proper Use and Indemnification Clause

• The user acknowledges and accepts that access to the service is strictly conditioned upon personal, lawful, reasonable, and compliant use in accordance with these Terms and Conditions.
• In this respect, the user undertakes to indemnify, defend, and hold harmless the company Lindma (publisher of SmartReverse.ai), its directors, employees, subcontractors, and partners, against any action, complaint, demand, claim, or legal proceeding:
  • Brought by a third party;
  • Or by administrative, civil, or criminal authorities;
  • Relating to abusive, unlawful, or unauthorized use of the services.

In the event of a manifest breach of the Terms or suspected abuse, SmartReverse.ai may suspend or terminate access without notice, without refund, and disclose necessary information to authorities if required by law.

4.1 Account Creation and Mandatory Information

4.1.1 Account Creation and Service Activation

Acces to the service requires the creation of a user account and payment confirmation for the selected offer.

For the trial offer, the billed amount is €0.90 incl. VAT for a 48-hour period.

The service is activated upon payment confirmation.

Where the user expressly requests that performance of the service begin prior to the expriry of any statutory withdrawal period, the conditions governing the right of withdrawal shall be those provided by applicable law.

Account creation, payment, or use of the service shall not, in themselves, have the effect of waiving or limiting any statutory rights of the consumer where applicable law does not permit such a waiver.

4.1.2 Accuracy and Truthfulness of Information Provided

The user undertakes to provide a valid email address and a personal password compliant with security standards. The email address serves as the main communication channel.

Any failure in receiving emails due to errors or filters cannot justify a refund or complaint.

4.1.3 Access to the Personal Account Area

The user may access their account at any time to manage data, subscription, or termination. Failure to receive emails is not a valid complaint if the dashboard remains accessible.

4.1.4 Duty of Vigilance

The user undertakes to verify email reception regularly and keep contact information up to date.

4.2 User Security, Confidentiality, and Responsibility

4.2.1 Responsibility for Information Provided

The user guarantees the truthfulness and legality of information provided. False identity → immediate permanent suspension without refund.

4.2.2 Confidentiality of Login Credentials

The user is solely responsible for keeping their credentials confidential. Any sharing, selling, or lending of credentials is strictly prohibited.

4.3 Access Restricted to Individuals – Prohibition of Professional Use

The services are strictly reserved for personal, private, and non-professional use.

Prohibited uses include:

• Professional or commercial purposes;
• Investigative journalism or intelligence activities;
• Use on behalf of a company or authority;
• Any automation or integration into another tool.

In such cases, Lindma may terminate access without refund and pursue legal action.

4.4 Security, Monitoring, and Prevention of Abusive Use

4.4.1 Security Measures Implemented

SmartReverse.ai applies strengthened security: query limits, anomaly detection, technical log retention (GDPR compliant).

4.4.2 Reporting of Suspicious Activities

The user must report any suspicious or unauthorized activity. SmartReverse.ai may suspend or delete accounts, retain logs, or cooperate with authorities.

5. Payment, Subscription, and Automatic Renewal

5.1 Pricing, Payment Terms, and Immediate Performance

Registration grants a 48-hour trial at €0.90 (VAT incl.). Payment is immediate. Service begins instantly → user waives withdrawal rights.

5.1.1 Automatic Activation of Subscription

After the 48-hour trial, unless cancelled, the monthly Premium subscription activates automatically at €49.50 (VAT incl.).

5.2 Explicit Consent to Automatic Renewal

The user expressly agrees to recurring monthly charges. Consent is validated via a mandatory checkbox and payment confirmation.

5.2.2 Failed or Declined Payments

If payment fails: immediate suspension, multiple retry attempts, and possible cancellation without refund.

5.2.3 Applicable Taxes and Currency

Prices include VAT in accordance with Cypriot and EU law.

5.2.4 Payment Security

Payments are processed by Odeonpay ALE S.R.L. (“Paysagi”), acting as Merchant of Record for payment settlement purposes. The Supplier of the Services is LINDMA LTD. Paysagi is solely responsible for processing and settling customer payments and is not the supplier of the Services.

Payment settlement is subject to Paysagi’s Terms of Use, available at https://paysagi.com/terms-of-use/, which are presented to customers during the payment process.

Payments are processed through a compliant payment infrastructure meeting applicable industry standards, including PSD2, PCI DSS, and GDPR. SmartReverse.ai does not collect, process, or store customers’ payment card or banking information.

5.2.5 Fraud and User Responsibility

The user is responsible for their payment methods. Fraudulent card use must be reported immediately to the bank and support.

5.3 Subscription Terms and Contract Management

5.3.1 Subscription Plan After the Trial Period

After the trial, Premium subscription grants up to 30 queries/month, access to detailed OSINT/AI results, and priority support.

5.4 Price Changes, Commercial Adjustments, and Notifications

5.4.1 Adjustment of Prices and Subscription Terms

Lindma may adjust pricing to ensure technical and economic sustainability of the service.

5.4.2 Promotional Offers and One-Off Discounts

Temporary discounts and targeted offers may be applied at the company’s discretion.

5.4.3 Notification Procedures for Price Changes

Users will be notified at least 5 days before material changes take effect. Continued use = tacit acceptance.

6. REFUND POLICY, WITHDRAWAL, AND TERMINATION OF SUBSCRIPTION

6.1 Refund Policy

SmartReverse.ai provides digital services that are made available to the user following confirmation of payment.

Payments made for the trial period or for a Premium subscription are not automatically refundable when the service has been properly provided and the user simply chooses not to use the service or no longer wishes to continue the subscription.

However, this policy does not limit, exclude, or waive any mandatory consumer rights provided by applicable law.

A refund may be granted, in particular, in the following circumstances:

• a manifest billing error;
• duplicate billing or an incorrect amount charged;
• a charge made after a valid cancellation or termination request has been recorded;
• a charge made after automatic renewal has been successfully disabled;
• payment for a service that was not provided;
• a substantial technical failure attributable to SmartReverse.ai that prevents the user from accessing or substantially using the service and cannot reasonably be remedied;
• any other circumstance in which a refund is required under applicable law.

Where a refund is due, it will, where reasonably possible, be made using the same payment method used for the original transaction.

The fact that the user has not used the service, has forgotten to cancel the subscription, or is dissatisfied with the results does not, by itself, create an automatic right to a refund, subject always to any mandatory rights granted by applicable law.

6.2 Right of Withdrawal

Where a statutory right of withdrawal applies to the contract, the user may exercise that right in accordance with the applicable legislation.

Where the user expressly requests that the service begin before the expiry of any applicable statutory withdrawal period, SmartReverse.ai will apply the legal requirements governing the early performance of digital services and the consequences of such performance for the user's withdrawal rights.

No waiver of a statutory right of withdrawal shall be presumed solely from the creation of an account, payment, or use of the service.

Where applicable law requires specific express consent, acknowledgment, or information regarding the commencement of the service before the expiry of the withdrawal period, SmartReverse.ai will obtain and provide such consent or information in accordance with the applicable legal requirements.

6.3 Cancellation and Termination of the Subscription

6.3.1. Right to Cancel at Any Time

The user may cancel or disable the automatic renewal of their Premium subscription at any time through their secure client account on the SmartReverse.ai website.

The cancellation process is accessible from the user's account and allows the user to confirm the deactivation of automatic renewal.

No minimum notice period of 24 hours is required in order to request cancellation.

Once cancellation has been confirmed before a subsequent renewal payment is processed, no further renewal charge will be made.

Cancellation terminates future automatic renewals. Unless otherwise required by applicable law, the user will retain access to the service until the end of the period already paid for.

6.3.2. Cancellation by Email and Customer Support

If the user experiences a technical problem or is otherwise unable to complete the cancellation process through their account, they may request cancellation by contacting customer support at [email protected].

A cancellation request submitted by email shall not be considered invalid solely because it was submitted by email rather than through the user's account.

The customer support team will process the request within a reasonable period and provide confirmation once the cancellation has been recorded.

Where additional information is reasonably necessary to identify the user's account or verify the request, SmartReverse.ai may request the information strictly necessary to process the cancellation.

The user is not required to wait for a specific time window or to submit the request a minimum number of hours before the end of the current subscription period.

6.3.3. Technical Difficulties and Assistance

SmartReverse.ai will provide reasonable assistance where a technical issue prevents the user from accessing their account or completing the cancellation process.

The user may contact customer support at any time in order to report such a difficulty and request assistance with cancellation.

No artificial 12-hour or 24-hour deadline shall apply solely because the user has contacted customer support to request cancellation or assistance with cancellation.

Where a cancellation request is received before a renewal payment is processed, SmartReverse.ai will take reasonable steps to prevent the subsequent renewal from being charged.

Technical difficulties affecting the cancellation process will not, by themselves, result in the user's cancellation request being treated as legally invalid.

6.3.4. Renewal Already Processed

If an automatic renewal payment has already been processed, a subsequent cancellation request will terminate future renewals.

The payment relating to the current billing period will not normally be refunded where the service has been properly provided.

However, this general rule does not apply where a refund is required under Section 6.1 or applicable law, including in cases of:

• a billing error;
• duplicate billing;
• an incorrect charge;
• a charge made after a valid cancellation request was recorded;
• a charge made after automatic renewal had been successfully disabled;
• non-delivery or failure to provide the paid service;
• a substantial technical failure preventing use of the service;
• or any other circumstance in which applicable law requires or provides for a refund.

Cancellation after a renewal has been processed does not affect the user's right to request a refund where such a right exists under these Terms or applicable law.

6.4. Refund Requests

Refund requests may be submitted to [email protected].

To facilitate the processing of a refund request, the user should, where possible, provide:

• the name associated with the account;
• the email address associated with the account or used for payment;
• the date and amount of the relevant transaction;
• a clear explanation of the reason for the request;
• any information reasonably necessary to identify the relevant transaction.

A refund request shall not be rejected solely because it was submitted by email.

If the information provided is insufficient to identify the transaction or assess the request, SmartReverse.ai may request additional information reasonably necessary for its review.

SmartReverse.ai will review refund requests in good faith and in accordance with these Terms and applicable law.

6.5. Mandatory Consumer Rights

Nothing in this Section 6 is intended to exclude, restrict, or waive any mandatory right or remedy available to a consumer under applicable law.

Where applicable law grants the consumer a right of withdrawal, statutory guarantee, right to terminate, right to obtain a refund, or any other mandatory protection, such rights remain fully applicable in accordance with the conditions established by law.

In the event of any conflict between this Section 6 and a mandatory provision of applicable consumer protection law, the mandatory provision shall prevail.

7. Liability, Limitations, Warranties, and Third-Party Sites

7.1 Limitation of Liability

To the fullest extent permitted by applicable law, the liability of the company Lindma, publisher of SmartReverse.ai, is strictly limited and shall not exceed the obligations expressly set forth in these Terms and Conditions of Sale (T&Cs).

The Company shall under no circumstances be held liable for:

• Indirect, material, or immaterial damages suffered by the user or third parties, including but not limited to: loss of income, loss of business, damage to reputation, commercial prejudice, physical, moral or economic harm, emotional distress, misinterpretation of a result, or any other direct or indirect use of the Services, loss of data, or loss of opportunity;
• Any inappropriate, diverted, or unlawful use of the services or displayed results;
• Any consequence arising from the user’s failure to comply with contractual or legal obligations;
• The non-performance or improper performance of the services resulting from:
  • A force majeure event as recognized by European courts;
  • An unforeseeable or insurmountable act of a third party to the contract;
  • A failure or negligence of the user (e.g., incorrect login credentials, failure to cancel within deadlines, expired payment details, etc.).

7.2 Service Continuity and Technical Interruptions

The company Lindma endeavors to provide the highest possible accessibility to SmartReverse.ai, within an obligation of means. However, the user acknowledges that:

• Temporary interruptions or disruptions may occur, including but not limited to:
  • Planned or corrective technical maintenance;
  • Updates to the algorithm, partner API, or security systems;
  • Failures of third-party providers (hosting, payment services, OSINT APIs);
• Such interruptions do not entitle the user to any refund, compensation, or damages, unless otherwise mandatorily required by law.

The service is provided “as is”, without any guarantee of results, as the effectiveness of searches depends directly on:

• Public data accessible at the time of the query;
• The configuration of external sources;
• Technical parameters beyond the control of SmartReverse.ai.

7.3 Hyperlinks and Third-Party Services

The SmartReverse.ai website may contain links to external websites or platforms, provided for informational purposes only. Accordingly:

• The company Lindma exercises no control over such third-party sites and disclaims all liability with respect to:
  • Their content, legality, relevance, or accuracy;
  • Their accessibility, availability, or security;
  • Their practices regarding personal data processing, cookies, or payment security.

The user accesses such third-party sites at their own risk. Any interaction with these platforms falls outside the contractual framework of these T&Cs.

7.4 Disclaimer of Warranties

As a provider of intangible, instantly executed digital services, the company Lindma provides no express or implied warranties regarding the services of SmartReverse.ai, and in particular:

• Does not warrant that the service will be free from errors, interruptions, slowdowns, or technical malfunctions;
• Does not warrant that the displayed data will be comprehensive, up to date, available at all times, or accurate;
• Does not warrant the relevance or suitability of the results for the user’s specific needs;
• Does not warrant any commercial, legal, or personal outcomes as a result of using the displayed results.

The user acknowledges that the service is based exclusively on:

• Third-party public sources, not controlled by SmartReverse.ai;
• Automated technical analysis via API, without human intervention;
• An algorithmic interface subject to variations, fluctuations of sources, and limitations imposed by OSINT data flows.

Any misinterpretation, action taken on the basis of displayed results, or consequences of non-compliant use are the sole responsibility of the user.

8. User Content – Contributions and License

8.1 User Contributions and Communications

Any user of SmartReverse.ai may voluntarily submit content or messages to the company Lindma, including but not limited to:

• Contact form;
• Support ticket system;
• Emails or any other communication channel associated with the site.

By submitting content, the user automatically grants Lindma a worldwide, non-exclusive, royalty-free, transferable, and freely sublicensable license , authorizing:

• The reproduction, publication, modification, translation, adaptation, communication, exploitation, distribution, and display of such content for any purpose related to:
  • Service management;
  • Improvement of the user experience;
  • Internal communication or promotion of the platform.

By submitting content, the user expressly warrants that:

• They hold all necessary rights (copyrights, image rights, contractual or legal authorizations);
• The submitted content is lawful, non-offensive, non-defamatory, non-discriminatory, and does not infringe the rights of any third party;
• The content is free from malicious elements, computer code, viruses, Trojan horses, or technical devices likely to compromise the security or continuity of the service.

8.2 Moderation Rights

The company Lindma reserves the discretionary right, without prior notice or justification:

• To delete, disable, or modify any user content that does not comply with these Terms or applicable law;
• To suspend or immediately terminate, without compensation, a user’s access to the platform in cases of:
  • Manifest abuse;
  • Malicious, repeated, or harmful conduct affecting the reputation, security, or integrity of the services;
  • Potential infringement of third-party rights.

8.3 Audience Measurement, Cookies, and Third-Party Services

We are committed to collecting only the information strictly necessary for the proper functioning of the service.
We use only services provided by Google (such as Google Ads, Google Analytics, and their partners) to measure audience reach, deliver personalized advertisements, and improve the performance of our website.
When you give your consent, certain information may be shared with Google in order to provide tailored ads and assess their effectiveness.

You can learn more about how Google uses data collected from partner sites and applications by visiting the following page:

For more information on the security and privacy of data managed by Google, you may also consult:
Google Safety Center – Security and Privacy Google Privacy Policy